CP_w048_lostCommsUI

Expected user interface (UI) controller area network (CAN) messages are missing. Charge port door may not open when request is made via the user interface (UI) or mobile app.

 Live incidence rate

<0.01% (Extremely rare)

Vehicle messages

None displayed

Impact

Charge port (CP) door may not open with user interface (UI) or mobile app controls.

Description

Expected user interface (UI) controller area network (CAN) messages are missing. Charge port door may not open when request is made via the user interface (UI) or mobile app.

Cause

Charge port (CP) does not receive all expected controller area network (CAN) messages from the user interface (UI).

Clear condition

Charge port (CP) receives all expected controller area network (CAN) messages from the user interface (UI).

Models

Model S 2012-2020, Model X 2015-2020

Visibility

service

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