GTW_w163_CCCMversionMismatch

The vehicle gateway (GTW) detects the Center Console Control Module (CCCM) running a firmware version that may not be compatible with the firmware installed on the rest of the vehicle. May occur after an unsuccessful or incomplete vehicle firmware update, and may be resolved through a successful vehicle firmware update.

Live incidence rate

<0.01% (Extremely rare)

Vehicle messages

Incompatible drive system software detected
Schedule service - Unable to drive until updated

Impact

Vehicle is unable to drive until the firmware version mismatch is resolved, to make sure CCCM functionality, including the ability to select drive modes, is not limited or unavailable due to firmware.

Description

The vehicle gateway (GTW) detects the Center Console Control Module (CCCM) running a firmware version that may not be compatible with the firmware installed on the rest of the vehicle. May occur after an unsuccessful or incomplete vehicle firmware update, and may be resolved through a successful vehicle firmware update.

Cause

The GTW detects the CCCM running a different firmware version than expected.

Clear condition

The GTW no longer detects the CCCM running a different firmware version than expected.

Models

Model S 2021+, Model X 2021+

Visibility

customer, service-fix

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