GTW_w040_SCCMversionMismatch

The vehicle gateway (GTW) detects the Steering Column Control Module (SCCM) running a firmware version that may not be compatible with the firmware installed on the rest of the vehicle. May occur after an unsuccessful or incomplete vehicle firmware update, and may be resolved through a successful vehicle firmware update.

Live incidence rate

<0.01% (Extremely rare)

Vehicle messages

Incompatible drive system software detected
Schedule service - Unable to drive until updated

Impact

Vehicle is unable to drive until the firmware version mismatch is resolved, to make sure steering column functionality is not limited or unavailable due to firmware.

Description

The vehicle gateway (GTW) detects the Steering Column Control Module (SCCM) running a firmware version that may not be compatible with the firmware installed on the rest of the vehicle. May occur after an unsuccessful or incomplete vehicle firmware update, and may be resolved through a successful vehicle firmware update.

Cause

The GTW detects the SCCM running a different firmware version than expected.

Clear condition

The GTW no longer detects the SCCM running a different firmware version than expected.

Models

Cybertruck, Model 3 2017-2023, Model 3 2024+, Model S 2021+, Model X 2021+, Model Y, Model Y 2025+, Semitruck

Visibility

customer, service-fix

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